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FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products that you wish to purchase. Or straight away proceed to check out with current product by clicking on "Buy It Now".
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach the checkout page select your preferred detail login to your account using your Username and Password. If you don't have an account created yet, you may also just fill in your detail before proceeding to "Continue to shipping method" button.
  4. Once confirm your shipping method proceed to “Continue to payment method”.
  5. Select your prefer payment method.
  6. Lastly click on “Complete Order” to proceed to thank you page.

Q. What are the payment methods available?

Japan Premium Malaysia offers various kind of Payment Methods as shown below :-

1. Credit Card
Via Paypal (Visa or Mastercard / Paypal Funds) 

2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank Berhad
Bank Account : 512688207555
Account Name : EC PORT SDN BHD

After making payment, please send us the following payment details :
Payment Notification

OR

Send via email to : hello@jp-my.store with below detail  :
------------------ Copy Below Email ---------------------
Payment Notification
*Name :
*Email Address :
*Contact Number :
*Order ID :
Proof of Payment : *Attachment of bank pay slip scan or printscreen from PC*

------------------ End Of Copy Below Email ---------------------

Your purchased products will not be delivered until we have this confirmation.

3. Paypal
Paypal payments may be made to admingen@ecport-my.com

Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “My Orders” → Click “View Addresses” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at hello@jp-my.store with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Shipped or processed orders are non-cancellable.

Q. What is the product's transaction currency?
The default currency is MYR (Ringgit Malaysia). If you would like to change the currency, please select from the top right of the page.

Q. How long does the delivery usually takes?
Delivery usually will takes about 5 to 14 working days depending on stock availability.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to hello@jp-my.store or call 018-3690168 to get in touch with us !