• Free shipping on all orders above RM100  in a single checkout.

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “My Orders” → Click “View Addresses” → Edit your account information and Shipping address here.


Q. What is the product's transaction currency?
The default currency is MYR (Ringgit Malaysia). 

Q. How long does the delivery usually takes?

Once the order confirmed, we will try to ship it out in 1-3  working days depending on stock availability.  We hope for your kind understanding & patience. 

  • Standard delivery
  • West Malaysia: 1 - 3 working days
  • East Malaysia: 1-7 working days

Q. I'm not living in Malaysia, can I purchase from you?
We are happy to ship to other countries, like Singapore and Hong Kong.

Q. Can I cancel an existing order that have been made?
Shipped or processed orders are non-cancellable.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the FAQ page. Please kindly send us an email to hello@jp-my.store or call 018-3690168 to get in touch with us !

Returned Parcel Due To Non Acknowledgement
If the parcel was returned due to non-collection at the branch (usually within 7 working days), the parcel will be returned. We will charge the postage fee for re-shipping.

Please contact us at hello@jp-my.store if you have any questions or doubts.