We could only accept return & refund for the reasons as stated below:

  • Defective product/ does not function as described in its manufacturer specification (applies to home & living category)
  • Wrong item shipped by seller

 

Unless otherwise stated in the product description, the general requirements for returns are as follows: 

  • Returned item must be shipped back to us within seven (7) calendar days. Countdown starts from the date you received the item based on delivered date shown in proof of delivery status date.
  • Please present your proof of purchase/ proof of order confirmation.
  • The return of goods shall be original condition with all accessories including ((if any) manuals, warranty cards, and free gifts received with it). Only our side have receive and check the item as per described from buyer, we will only process the refund or exchange procedure.
  • The product must not have been used. All sealed items must not be opened. (*Except Takagi Shower Head)
  • Any returned shipping fee will be borne by Japan Premium.

 

Japan Premium reserves the right to reject any return/exchanges for reasons as stated below :

  • Change of mind
  • Outer packaging damage
  • Promotion items
  • Products deemed not suitable by buyers

     

    Please return your purchase to the following address:

    EC PORT SDN BHD
    A-09-07, Plaza Taragon Kelana,
    No 3 Jalan SS6/6, Kelana Jaya,
    47301 PJ, Selangor.

     

    *Terms & Conditions apply.